FAQs

FAQs

1. Are your products real leather?

Yes, all our products are made using high-quality genuine leather, including full grain and premium cowhide and sheepskin leather for durability and a true leather feel.

2. Are your products handmade?

Yes, every item at Lethrium is handcrafted and made to order, ensuring attention to detail and premium quality.

3. How long does it take to receive my order?

Production takes 3–5 business days.
After shipping:

USA & Canada: 10–14 days
UK: 5–10 days

4. Can I return or exchange my order?

Yes, we offer a 14-day hassle-free return and exchange policy.
Items must be unused, with tags, and in original packaging.

5. How do I choose the right size?

Please check the Size Chart available:

Next to the Buy Button
In the product description
In product images

If unsure, contact us and we’ll help you choose the right size.

6. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placing the order.
After that, the order may already be in production.

7. Do you offer worldwide shipping?

Yes, we ship worldwide using trusted carriers like DHL, UPS, FedEx, and Skynet.

8. How can I contact support?

You can reach us anytime:

📧 Email: support@lethrium.com
📱 WhatsApp: +44 7449 767057

Our support team is available 24/7.

9. Will I get tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.

10. What makes Lethrium different?

We combine family craftsmanship, premium materials, and affordable pricing to deliver high-quality leather products that are built to last.

Still have questions?

Feel free to contact us — we’re always here to help.